Time is an essential commodity for everyone. We are almost invariably trading off something for the other. With the rapid digitization, everything seems to be going the the direction of automation. Why would customer be left behind in such a situation? Given 2 businesses: one which allows the customer to visit at the time of his/her choice vs the other which does’nt who is going to win. Its more or less a no brainer. But just for the sake of simiplicity, lets take the following example: